About Us Theo & The Major Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Theo & The Major
9 Martins Cottages Wimborne St Giles, Wimborne, Dorset BH21 5LX United Kingdom
Phone: +44 (0)1725 551 255
Fax: +44 (0) 20 7681 2630
Email: enquiries [at] theoandthemajor [dot] com
VAT Registration Number 109 1675 17
Registered in England No. 4800443
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard and debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, mail or over the Internet.

When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling   Click here for full UK and overseas postal rates
Delivery Schedule We process your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 7 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from, or delivered to, the UK or the European Union, 20% VAT is added. All other orders are VAT free. VAT will be deducted at checkout for non UK/EU orders.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1725 551 255 (International +44 +44 (0)1725 551 255) or fax us on +44 (0) 20 7681 2630 or write to us at 9 Martins Cottages Wimborne St Giles, Wimborne, Dorset BH21 5LX United Kingdom
Privacy Policy Theo and the Major does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

We have a simple policy:

If the goods you receive are in any way faulty we will replace them or refund your money, your choice, and any return postage costs.

If you simply don't like what you receive, you may return your goods at any time within 10 days of receipt of them. We will return your purchase costs but ask you to pay the return postage charges.